Pet Services Policies and Liability Waiver


This is an Agreement between Paws Up NYC (hereinafter called “PUN”) and the pet owner (hereinafter called “Owner”).


A. Pet Services Policies

To ensure the safety of dogs in our care and fairness to our clients, PUN requires that all clients comply with the following:


Proof of Vaccination: All dogs must remain current on vaccinations including Rabies, Distemper, and Bordetella. A copy of these records must be provided by the owner prior to the dog being admitted for daycare, boarding, grooming or training.


Leashes: All dogs must be leashed and under control when entering and exiting the PUN facility. A regular leash is preferred over a retractable leash.


Admission and Temperament Evaluation: All dogs may be subject to a temperament evaluation prior to acceptance.PUN reserves the rightto deny admittance for any reason at any time.


Spay/Neuter: Dogs participating in Daycare or Boarding may be denied if not spayed or neutered. Exceptions made on a case by case basis based on temperament and current unfixed holdings.


General Health:

Communicable illness: PUN will isolate any dog with signs of a communicable illness, and will take them immediately to the animal emergency Hospital. The owner may be called for immediate pick-up if deemed necessary. Dogs thathave been ill with any communicable condition (such as kennel cough, Giardia, Canine Papilloma Virus) will not be admitted until pet is symptom-free for a minimum of 10 days or written veterinary clearance is provided. Any health concerns, i.e. coughing,diarrhea, rash, etc., should be brought to the attention of a PUN staff member before the dog is left in the care of PUN.


Nails: Daycare and Boarding dogs need to have their nails maintained at a reasonable length to prevent injury to themselves and other dogs. PUN may provide this service if nails are not maintained at an appropriate length.


Fleas: All dogs must be free of fleas. It is required that dogs are kept on year round flea prevention. PUN will immediately treat any sign of fleas by bathing the dog at the owner’s expense. Regular bathing charges will apply.


Daycare Reservations:

Daycare: Standing reservations are required. If a daycare reservation cannot be kept, please notify PUN by phone or email 24 hours in advance so that openingcan be offered to someone else. PUN reserves the right to charge

the current Day Rate for no show appointments.


Owner’s information: Prior to any service offered, Owner must complete a dog profile spreadsheet. Please notify PUN of any change in contact information (phone, address, or veterinarian) provided at enrollment so records can be updated accordingly.


Fees: All fees are due at the time of service.



Daycare and Training :Payments are non-refundable except at PUN’s discretion.


Pictures and Videos: Numerous pictures and videos are taken of the dogs playing at Paws Up NYC. Pictures and videos may be posted to our website, Facebook,or used in promotional materials at no compensation to the dog’s owner. If you do not wish your dog’s likeness to be used, please let us know.


Changes: Prices are subject to change without notice. All clients will be notified regarding policy changes prior to booking confirmation.


B. Liability Waiver


1. Owner agrees to pay for pet care services provided at the rate in effect on the date pet is checked into PUN for Boarding, Daycare, Grooming, or Training. Owner further agrees to pay all costs and charges for special services requested, and all veterinary costs(not covered by insurance) for the pet during the period said pet is in the care of PUN. Owner further agrees that the pet shall not leave until all charges due are paid by Owner or proper payment arrangements are agreed upon by both parties.


2. By signing this Agreement with PUN, Owner certifies to the accuracy of all information provided about said pet including any pre-existing health conditions or history of aggression towards any person or any other dog. Owner specifically represents to PUN that, to Owner’s knowledge, the pet has not been exposed to any contagious diseases within a thirty day period prior to check-in. During the period of this Agreement, Owner also agrees to notify PUN of any known exposure of pet to a communicable disease including, but not limited to, kennel cough, Canine Papilloma Virus, and Giardia.


Owner agrees to withhold pet from attending PUN until pet is symptom-free for a minimum of 10 days or written veterinary clearance is provided. Owner further agrees to maintain currency of vaccinations and preventative flea/tick treatment as required by PUN policy. Owner further agrees to be financially responsible for any required treatment for fleas/ticks, if determined necessary by PUN. PUN reserves the right to deny admittance to Owner’s pet for any reason at any time.


3. PUN shall exercise reasonable care for the pet delivered by the Owner to the pet care provider. Owner recognizes and accepts potential risks involved in an environment where pets co-mingle in groups. The Owner further agrees to be solely responsible for any and all acts or behavior of said pet while it is in the care of the pet care provider, to include payment of costs for injury to staff or other animals or damage to facilities caused by the pet(not covered by insurance).


4. If pet becomes ill or injured, or if the state of the animal’s health otherwise requires professional attention, PUN, in its sole discretion, may engage the services of a veterinarian or administer medicine or give other requisite attention to the animal, and the expenses thereof shall be paid by the Owner(not covered by insurance).


5. Owner understands that in extreme cases pet may be placed in a crate for the protection of itself and other dogs. Owner understands that physical correction may be used for behavioral modification. Owner understands that pet may be muzzled for its protection or the protection of the PUN staff. Owner understands that water squirt bottles and corrective collars may be used for correction. Owner understands that diapers may be used on dogs that exhibit chronic marking behaviors.


6. Owner specifically represents that he or she is the sole owner of the pet, free and clear of all liens and encumbrances.


7. Owner understands that if the pet is left at PUN for a period of three (3) days beyond agreed pick-up date without contact from the owner, or another responsible party, the pet will be considered abandoned and necessary steps will be taken to turn the animal over to the proper authorities.


8. Owner understands and agrees that PUN will not be liable for any problems, damage, or injury caused by or to the pet provided reasonable care and precautions are followed by the PUN staff. Owner understands that PUN is fully insured. Owner releases PUN of any liability arising from the pet’s attendance and participation in Boarding, Daycare, Grooming, or Training with PUN.


9. This Agreement contains the entire agreement between the parties. All terms and conditions of this Agreement shall be binding on the heirs, administrators, personal representatives and assigns of the Owner and PUN.


10. Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, or as the result of any claim or controversy involving the alleged negligence by any party to this Agreement, shall be settled in accordance with the rules of the American Arbitration Association, and judgment upon the award rendered by an arbitrator may be entered in any Court having jurisdiction thereof. The arbitrator shall, as part of the award, determine an award to the prevailing party of the costs of such arbitration and reasonable attorney’s fees of the prevailing party.


By signing this agreeing, Owner acknowledges his or her understanding and acceptance of this agreement in its entirety


Paws Up NYC·81-15 Queens Boulevard · Elmhurst, NY 100373 ·646.703.4338